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Help & Advice

Who can use this service?

Open to people who are over 16 and need help with a housing matter.
To access the service, simply call in to see us at one of the venues below, fill in an online referral form or use our chat service on this page. 

You can also find useful information on our Frequently Asked Questions page

Venues & Opening Hours:
Support can be accessed through dropping in at one of our outlets:-

Whitechapel Centre
Langsdale Street, L3 8DT
Monday to Saturday, 9am - 5pm

Online Chat Service
Monday to Thursday 12pm-5pm, Friday 12pm-4pm. 
​
Kensington Children's Centre
23 Quorn Street, L7 2QR
Thursday, 9.30am - 2pm

Walton CAB,
37 – 39 Walton Road, L4 4AD
Tuesday, 9.30am - 1pm
Friday, 9.30am to 1pm

Toxteth Town Hall,
15 High Park St, Toxteth L8 8DX
Friday, 9.30am to 2pm

Additional drop-in venues are provided by Creative Support - North Liverpool
Riverside - South Liverpool
​Our Housing Advice and Support service can help with any housing related matter. 
This may include:-
  • Advice in dealing with your landlord
  • Help with budgeting or benefits
  • Guidance in managing a tenancy
  • Help to make a Propertypool Plus Application or find a private rented property
  • Guidance to access help with alcohol, substance misuse or mental health issues if this is affecting your housing situation
If you need more than one-off advice, we will agree with you a plan of support based on your own needs.  Support is provided for a period of up to 3 months (longer in special circumstances).
 
Our Hub & Homeless Resolution Service aims to prevent rough sleeping and ensure no new rough sleeper need be out on the street.

The Hub is integral to our commitment to achieving the Always Room Inside Standard.  It delivers housing and welfare advice to resolve or prevent homelessness for new clients who are rough sleeping or are at risk of rough sleeping.

The Hub assesses people's housing and support needs, identify suitable accommodation options, undertake homeless prevention work, reconnect people within and outside of the UK where there is accommodation available to them plus a range of other solutions.

We ensure that anyone who is homeless will have somewhere to sleep that night and are offered a long term solution to their homelessness or housing problem.

The Hub is delivered in partnership with The Basement