Help & Advice

Who can use this service?

Open to people who are over 16 and need help with a housing matter.

You can access advice, simply call us on 0151 207 7617, fill in an online referral form or use our chat service on this page. 

DROP-IN SESSIONS:

By appointment only during lockdown - please call 0151 207 7617 
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Every Wednesday & Friday, 9.30am - 2pm 
Toxteth Town Hall, Letitia Street entrance ​L8 8DX

Every Thursday 9am to 2pm
Kensington Children’s Centre 23 Quorn Street L7 2QR
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You can also find useful information on our Frequently Asked Questions page

Make a Referral

Services in Wirral

Services in Sefton

Older Persons Service

​Our Housing Advice and Support service can help with any housing related matter. 
This may include:-

• Advice in dealing with your landlord
• Help with budgeting or benefits
• Guidance in managing a tenancy
• Help to make a Propertypool Plus Application or find a private rented property
• Guidance to access help with alcohol, substance misuse or mental health issues if this is affecting your housing situation

If you need more than one-off advice, we will agree with you a plan of support based on your own needs.  Support is provided for a period of up to 3 months (longer in special circumstances).
 
Our Hub & Homeless Resolution Service aims to prevent rough sleeping and ensure no new rough sleeper need be out on the street.

The Hub is integral to our commitment to achieving the Always Help Available Standard.  It delivers housing and welfare advice to resolve or prevent homelessness for new clients who are rough sleeping or are at risk of rough sleeping.

The Hub assesses people's housing and support needs, identify suitable accommodation options, undertake homeless prevention work, reconnect people within and outside of the UK where there is accommodation available to them plus a range of other solutions.

We ensure that anyone who is homeless will have somewhere to sleep that night and are offered a long term solution to their homelessness or housing problem.

The Hub is delivered in partnership with The Basement