About Us

We believe that every individual should be given the opportunity to change their situation and achieve their potential.

Our Vision

To be an excellent, independent local charity working in partnership to see an end homelessness, social exclusion and housing poverty in our communities.

Our Mission

To prevent and resolve homelessness, social exclusion and housing-related poverty by providing practical, tailored support so that each person can find and sustain a home and achieve their individual potential. To develop and influence local and national homelessness strategies, policies and practice.

The Whitechapel Centre was started in 1975 to meet the needs of homeless people in Liverpool. This is still our main aim and we are committed to it, but we have learnt a lot since then, we are facing new challenges and we are continually adapting.

We now employ over 120 staff, we have the support of over 60 fantastic volunteers and are governed by our Board of Trustees.

We have grown in scope, experience and professionalism and we have a reputation for our ability to get things done.

We believe it is essential to empower and enable people to live independently. We work with some of the most vulnerable, isolated and lonely people in our community. Our daily activity sessions build confidence, skills and capability. Our support workers prepare clients to take on a tenancy, deal with health issues or addictions, develop budgeting skills and move into suitable, good quality homes.

Our Values

The work of The Whitechapel Centre is underpinned by the following core values which drive all aspects of our work and governance. We are:

Passionate
We have a strong belief in people and their potential. However challenging a person’s circumstances, we will stick by and work with them to improve their situation. We go the extra mile and never give up on anyone.

Person Centred
We promote active participation and feedback and seek to empower people with the knowledge, skills, confidence and resources they need to make informed choices and to identify their own solutions whenever possible. We do things with, not to, people.

Innovative
We look for creative ways to achieve our goals by challenging the conventional and influencing policy and practice. We are imaginative and forward thinking.

Inclusive
We are an open, inclusive organisation, working with the most excluded people in our community. We challenge discrimination in all forms in order to achieve fair access and inclusion for all. Equality and fairness underpin everything we do.

Community-driven
We are an independent charity which utilises local resources to improve the health and social wellbeing of the communities we serve and to make a positive impact through the employment and volunteering opportunities we provide. We are proud to be local.

Accountable
We listen to the people who use our services, local communities and partners and strive to deploy resources efficiently and effectively so as to best meet need. We take responsibility and hold ourselves accountable to all our stakeholders.