For people at risk of homelessness

Hub Homeless Resolution Service

Enablement Centre

Resettlement

Private Rented Sector Bond Scheme

City Region Intensive Support Service

Sefton Intensive Support

You are classed as “homeless” if you are sleeping rough, staying with friends (sofa surfing), squatting, staying in a hostel, or are in poor quality, overcrowded housing.

If you are at risk of sleeping rough please visit our Enablement Centre. You will be seen by a Duty Adviser. You will not need an appointment; but you may be given an appointment to return and see our Housing Adviser if we feel a longer appointment is necessary.

If you need a bed and we are able to identify a suitable hostel vacancy for you, we will refer you to that hostel. We will also tell you about other services that we can offer you and, if appropriate, refer you to another agency e.g. Liverpool City Council's Homeless Service or directly link you to the most relevant service at The Whitechapel Centre which meets your needs.

We know there is no simple, “one size fits all” answer. All of our support is free and confidential and begins with an informal discussion to assess your situation and needs.

If you are under 16, and homeless, you should contact the police or local social services department at your local council.

Due to demand, some of our services operate a waiting list. We will be in touch to discuss the best approach to take and will keep you informed of the progress of the referral.