Online Chat: chat online with our housing advisors on this page (Monday to Friday, 9am to 4pm) 

Call: 0151 207 7617 (Monday to Friday 9am to 4pm)

fill in an online referral form 

DROP-IN SESSIONS:
We run some housing surgeries where you can come in and speak to one of our advisors in person.  At the moment these are only available by appointment.  
please call 0151 207 7617 to book Toxteth & Kensington. 
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Toxteth Town Hall, Letitia Street entrance ​L8 8DX
Every Wednesday & Friday, 9.30am - 2pm 

Kensington Children’s Centre 23 Quorn Street L7 2QR. ​Every Thursday 9am to 2pm

Please call 0151 650 5508 to book an appointment for
Wirral: 8 The Lauries, 142 Claughton Road, Birkenhead CH41 6EY, Monday to Friday, 9am to 3pm


We provide this service in Liverpool and Wirral.  We do not currently offer this service in Halton, Knowsley, St. Helens or Sefton but our Online Chat/Telephone Advice line may be able to help or let you know of other services that can help.  
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You can also find useful information on our Frequently Asked Questions page

​If you are not under immediate threat of homeless but have some worries about your housing situation or need to move we may also be able to help.  

Support can include:-

• Help preparing to move-on to independent, self-contained accommodation
• Finding suitable accommodation
• Setting up and maintaining a home or tenancy
• Advice and advocacy to help prevent you losing your home
• Advice and advocacy in dealing with your landlord
• Ensuring you are receiving any welfare benefits to which you are entitled
• Help with budgeting and finance
• Developing independent living skills
• Developing links with the local community
• Help in gaining access to other services
• Help in establishing personal safety and security
• Any help needed to fulfill the responsibilities of a tenancy agreement e.g. getting on with neighbours; know-how to deal with repairs and any improvements to the property; ensure the accommodation is warm, safe and secure
• Support to access other services you may need e.g. health, mental health, where appropriate services that can help with alcohol or substance use
• Help in accessing purposeful activity such as voluntary work, education and employment 
• Help to make a Propertypool Plus Application or find a private rented property.

We advise that in the first instance you contact our Online Chat or Telephone Advice line or make an appointment at one of our housing surgeries.  This ensures you get help quickly for anything that is urgent and allows us to agree a plan with you for future support.