​Get Help with a Housing Issue
If you are rough sleeping or face an immediate threat of homelessness click here 

For other housing issues, you can now come in and speak to one of our advisors in person every weekday at one of our Drop-in outlets.  

At the moment these are only available by appointment.
please call 0151 207 7617 to book:.

Whitechapel Centre, Langsdale Street L3 8DT
Every Monday to Friday, 10am to 3pm

Toxteth Town Hall, Letitia Street entrance L8 8DX
Every Tuesday & Friday, 9.30am - 4pm

Kensington Children’s Centre 23 Quorn St L7 2QR. 
Every Thursday 9am to 2pm

Please call 0151 650 5508 to book an appointment for Wirral: 8 The Lauries, 142 Claughton Rd, Birkenhead CH41 6EY
Monday to Friday, 9am to 3pm

We provide this service in Liverpool and Wirral.  We do not currently offer this service in Halton, Knowsley, St. Helens or Sefton but our Telephone Advice/ Online Chat line may be able to help or let you know of other services that can help.  

Telephone Advice or Online Chat: 
Call: 0151 207 7617(Monday to Friday 12pm to 4pm)
chat online with our housing advisors on this page (Monday to Friday, 12pm to 4pm) 

We can also arrange to come and see you in your own home (or at another agreed location).  We advise that in the first instance you make an appointment at one of our housing surgeries.  This ensures you get help quickly for anything that is urgent and allows us to agree a plan with you for future support.  If you are unable to come in to make an appointment please fill in an online referral form. 

You can also find useful information on our Frequently Asked Questions page
  
Support can include:-

• Setting up and maintaining a home or tenancy
• Advice and advocacy to help prevent you losing your home
• Advice and advocacy in dealing with your landlord
• Help preparing to move-on to independent, self-contained accommodation
• Finding suitable accommodation.  Help to make a Propertypool Plus Application or find a private rented property
• Ensuring you are receiving any welfare benefits to which you are entitled
• Help with budgeting and finance
• Developing independent living skills
• Developing links with the local community
• Help in gaining access to other services
• Help in establishing personal safety and security
• Any help needed to fulfill the responsibilities of a tenancy agreement e.g. getting on with neighbours; know-how to deal with repairs and any improvements to the property; ensure the accommodation is warm, safe and secure
• Support to access other services you may need e.g. health, mental health, where appropriate services that can help with alcohol or substance use
• Help in accessing purposeful activity such as voluntary work, education and employment