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Please note:
we do not accept CVs without an accompanying application form. |
Applications can be submitted by email to: [email protected]
or sent to: Human Resources The Whitechapel Centre Langsdale Street Liverpool L3 8DT 0151 207 8624 
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The Whitechapel Centre’s mission is to prevent and resolve homelessness, social exclusion and housing poverty by providing practical, realistic, tailored support so that each person can find a route out of homelessness, maintain a home and achieve their individual potential.
We offer a supportive, friendly work environment, good pension scheme and health benefits. All posts are subject to an Enhanced level check by the Disclosure & Barring Service (DBS). We are committed to addressing discrimination and promoting equality and diversity in the provision of services and employment. |
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Role: Young Persons’ Housing Advice & Homeless Resolution Worker
Salary: NJC SCP 17 - 22 (£31,022 - £33,699) Hours: 37.5 per week Location: Liverpool We have just been awarded funding from the Steve Morgan Foundation which will enable us to enhance the services we offer to young people through the provision of high quality housing advice, advocacy and assistance to help resolve or prevent homelessness and housing need. We are looking for someone with first class communication and time management skills who is comfortable working in partnership with other services, professionals and stakeholders. Experience of providing advice and support to young people about housing, substance misuse problems, care and mental health services would be a distinct advantage. The close date for our receipt of applications is 5pm on Monday, 7th September 2026 however we are advertising via a range of channels and reserve the right to review applications each Friday and close the vacancy as soon as our shortlisting requirements are met. |
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Post : Vocational Guidance Worker
Hours: 37.5 hrs/week Monday to Friday but with flexibility to operate outside these hours by arrangement. Grade: National Joint Council SCP 17 – 22 £31,022 - £33,699 Location: Liverpool The Whitechapel Centre is a Liverpool based charity which provides support to people who are homeless, at risk of homelessness, and / or have support needs. We offer help with building confidence, developing independent living skills and supporting people to address substance use or other health and wellbeing issues. Our Assessment Hub provides short-term emergency accommodation for people who are new to rough sleeping. We support residents to move quickly into suitable longer-term accommodation, including private rented housing. Now, with newly awarded funding from the Steve Morgan Foundation, we're looking to expand opportunities for the young people we work with. This exciting investment will create even more opportunities for people to engage in meaningful activities, gain valuable training qualifications, volunteer in the community and access employment opportunities that support long-term independence and success. You will develop, deliver, monitor and review individually tailored learning and development support that helps people build the skills and knowledge they need to secure and sustain accommodation, training and employment. You will have experience in a relevant homelessness, mental health, offending, treatment or support setting, together with first-class training, learning and development skills. You will have a proven track record of delivering multifaceted services to people with a wide range of needs. Your strong relationships with partners and local agencies will help participants make the best use of appropriate services and networks. In return we offer a supportive working environment, a good pension scheme and staff benefits. Funding is for three years in the first instance. The closing date for our receipt of completed application forms is 5pm on Monday, 7th September 2026. |
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Post : Intensive Support Worker (Pathways)
Hours: 37.5 hrs/week Monday to Friday but with flexibility to work at weekends/Bank Holidays Grade: National Joint Council SCP 17 – 22 £31,022 - £33,699 Location: Liverpool Term: Permanent A vacancy has arisen within our Intensive Support service based in Everton. This service offers support for people who are rough sleeping or staying in temporary accommodation who are in a revolving door of homelessness or at risk of falling out of service. The aim is to deliver real and lasting change for people via a multi-agency approach which helps break down system barriers and ensure service users gain access to the interventions they need in order to improve their situation. We are looking for someone with extensive experience of working with people with multiple/complex needs who is able to demonstrate an ability to get alongside hard to reach individuals and to motivate, challenge and inspire change. With a background in a related homelessness, housing or support setting, you will have first class assessment and support planning skills, a good working knowledge of local housing, support and treatment agencies and of welfare rights and related legislation. Most importantly you will also demonstrate the drive and persistence to make a real difference in the lives of some of our hardest to reach clients. The deadline for our receipt of application forms is 5pm on Monday, 21st August 2026. |
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Role: Waking Night Project Worker
Salary range: NJC 8 – 11 (£30,128 - £31,609) Hours: 42.12 hrs/week (7.30pm to 8am on a 4 on, 4 off rota) Contract: 3 years fixed term in the first instance We have recently secured funding for a new project aimed at responding to the needs of people sleeping rough in Liverpool. Based in the Baltic Triangle area of the city, this service will provide overnight accommodation and assessment for people experiencing rough sleeping, ensuring that their immediate needs are met while helping them access training and education opportunities, secure employment, and move on to appropriate longer-term accommodation and support as quickly as possible. Flexible and willing to work as part of a team, night workers will be responsible for looking after the wellbeing of people staying at the Hub overnight. This will involve assessing the suitability of referrals received from Outreach Out of Hours Services and LCC Housing Solutions Out of Hours Service, undertaking comprehensive assessments of people accepted into the Hub, allocating beds and bedding, ensuring premises are well maintained and managed, ensuring people are provided with refreshments, and ensuring that dormitory areas and people going out for a smoke are appropriately monitored. Able to get alongside people and to motivate change, you will have extensive experience of working with people with complex needs and a range of mental and physical health issues. The deadline for receipt of applications is Monday, 31 August 2026. |
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Post 1: Team Manager (Liverpool City Region Assertive Outreach & Intensive Support)
Grade: National Joint Council (NJC) SCP 24-29 (£35,412 - £39,152) Hours: Full time, 37.5 hours per week Contract: To 31 March 2029 in the first instance Location: Operates across 2 local authorities in the City Region (Wirral/Halton/St Helens/Knowsley) Our City Region Service takes a strength-based, person-centred approach in order to support people into long term, sustainable accommodation and treatment services, break cycles of recurrent homeless, reduce instances of accommodation breakdown and improve people’s health, well-being and independence. With primary responsibility for two local authority areas in Merseyside, the post holder will build and lead a high performing team, delivering good quality, effective and efficient services to people who are homeless, rough sleeping, or at risk of homelessness. Key areas of responsibility include: • Ensuring all performance/outcome targets and contractual conditions are met • Producing high quality management information in order to drive system change • Leading, motivating and supporting a staff team spread across different geographical locations • Using strong communication skills to engage with stakeholders across local and combined authorities, ensuring consistency in provision whilst taking into account geographical and political differences • Planning for and ensuring all expenditure is within budget for each service. We are looking for an exceptional practitioner who is able to demonstrate strong leadership and people management skills in meeting all contractual requirements, performance standards and targets. Although predominantly a Monday to Friday service, some flexibility is required to cover early mornings, late evenings and weekends by arrangement. Please note that car use is essential. The close date for this vacancy is 5pm on 24 August 2026. We are advertising via a range of channels and reserve the right to review applications each Friday and close the vacancy as soon as our shortlisting requirements are met. |
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Post: Assertive Outreach Worker
Grade: National Joint Council (NJC) SCP 17 – 22 (£31,022 - £33,699) Hours: Full time, 37.5 hours per week Schedule: 8 hour shifts on a rota basis between 6am-5pm Monday to Friday Location: Based in St Helens, but with flexibility to cover Halton when needed Our Liverpool City Region Assertive Outreach Service provides direct support to people sleeping rough in St Helens and Halton. The aim of the Service is to reduce rough sleeping by engaging with people and building meaningful and productive working relationships in order to deliver appropriate crisis interventions, support and advice. We are now looking for an exceptional support worker who has the energy and commitment to make a real difference. With a good working knowledge of Housing and Welfare Rights, you will have at least 2 years’ experience of working in a homelessness, housing or support setting, experience of developing personalised support plans and providing advice and support to people about housing, benefit maximisation, substance misuse problems, domestic abuse, care and mental health services. Highly organised and with the confidence to work well in a multi-agency setting, you will be comfortable using your own initiative to make informed and effective decisions. We are looking for someone who has the ability to work within a flexible rota which will include some flexibility to cover evenings and weekends by prior arrangement. Car use is essential as the City Region covers a large geographical area. There is no formal close date for this vacancy. We are advertising via a range of channels and reserve the right to review applications each Friday and close the vacancy as soon as our shortlisting requirements are met. Funding is to the end of March 2028 in the first instance. |
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Post: Progression Coach
Grade: SCP 11-17 (£28,142 - £31,022) Hours: Full time, 37.5 hours per week Location: Liverpool Our small team of Progression Coaches support and enrich our Pathways service for people with multiple and complex needs by offering targeted learning and development opportunities which help people improve their wellbeing and self-esteem and achieve their personal goals. Carrying a small caseload, you will work closely with Support and Treatment Workers to deliver and broker learning and development activities and support services which help people connect with the wider community and make the transition out of homelessness services. Well-organised, and with the energy and commitment to make a real difference, you will have a keen understanding of the needs of people with complex needs in relation to learning and enablement activities along with practical experience of designing and delivering group learning sessions. We are particularly interested to receive applications from people with lived experience of homelessness and/or substance misuse As this is a 7 day service, you will need to have the flexibility to work at weekends and outside of normal office hours by arrangement. Funding for this service is to 31 March 2027 in the first instance however continuation funding will be sought. There is no formal close date for this vacancy. We are advertising via a range of channels and reserve the right to review applications each Friday and close the vacancy as soon as our shortlisting requirements are met. |
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Post: Project Worker
Grade: National Joint Council (NJC) SCP 17-22 £31,022 - £33,699pa Hours: Part time, 37.5 hours per week (shift work) Contract: Permanent Location: Liverpool L8 Applications are invited against the position of Project Worker in our family homeless service in Liverpool 8 which offers 16 self-contained units within an eco-friendly building run in partnership with SHAP. Shifts are 4 on, 4 off. (Two day shifts are followed by two night shifts and then 4 days off.) With a background in a related homelessness, housing or support setting, you will be a self starter who demonstrates a positive ‘can do’ attitude, and a real passion for delivering positive outcomes for clients and ensuring appropriate move on. In return we offer a supportive work environment, good pension and health benefits. There is no set closing date for this vacancy. We are advertising via a range of channels and reserve the right to review applications each Friday and close the vacancy as soon as our shortlisting requirements are met. |
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Post: Waking Night Worker
Hours: 37.5 hours per week on a rolling 8 week rota... 4 on / 4 off Grade: National Joint Council (NJC) 8 – 11 (£25,992 - £27,269). Location: Sefton Park, Liverpool The Whitechapel Centre and SHAP Ltd are Liverpool City Region-based charities which provide support to people who are homeless, at risk of homelessness, and / or have support needs. In partnership with Liverpool City Council, we deliver a Harm Reduction Service based within a supported accommodation setting for up to 27 people who have substance misuse and/or mental health issues, some of whom may also have physical health and care needs. The aim of the service is to increase individuals’ sense of confidence, independence and recovery and enable people to make positive changes in their lives. Support is offered to help service users to access services including education, treatment services and independent / alternative living accommodation if appropriate. This is a SHAP role and application should be sent back to the email address noted on the form. We do not accept CV's. There is no set closing date for this vacancy. We are advertising via a range of channels and reserve the right to review applications each Friday and close the vacancy as soon as our shortlisting requirements are met. |
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Post: Relief Cook (zero hours contract)
Hours: Monday to Friday Grade: NJC Scale point 9: £13.98 ph Location: Sefton Park, Liverpool The Whitechapel Centre and SHAP Ltd are Liverpool City Region-based charities which provide support to people who are homeless, at risk of homelessness, and / or have support needs. In partnership with Liverpool City Council, we deliver a Harm Reduction Service based within a supported accommodation setting for up to 27 people who have substance misuse and/or mental health issues, some of whom may also have physical health and care needs. The aim of the service is to increase individuals’ sense of confidence, independence and recovery and enable people to make positive changes in their lives. Support is offered to help service users to access services including education, treatment services and independent / alternative living accommodation if appropriate. Energetic, and with a positive ‘can do’ attitude, your role will be to provide a range of nutritious evening meals that will not only meet the particular dietary requirements of our residents but also increase the take up of meals prepared on site. We`re looking for someone who has a genuine interest in cooking who is passionate about delivering a quality service to our service users. Ideally you will have a recognised catering qualification, a good understanding of basic dietary requirements e.g. diabetes, IBS and vegetarianism and experience of working in a professional kitchen, ensuring cleanliness and safety prevail at all times. There is no set closing date for this vacancy. We are advertising via a range of channels and reserve the right to review applications each Friday and close the vacancy as soon as our shortlisting requirements are met. |
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We are inviting applicants to join our register of bank workers who support our various accommodation based services across the city. Your role will be to act as a member of a team to support the overnight operation of the service ensuring a healthy and safe environment is maintained at all times.
Shifts are typically 7.30pm to 8am. Further information about the role is provided in the Job Description attached. |
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The Whitechapel Centre
Langsdale Street Liverpool L3 8DT Tel: 0151 207 7617 Charity Number: 1013060 Reg Co Number: 2623071 |