Help & Advice
Who can use this service?
Open to people who are over 16 and need help with a housing matter.
To access the service, simply call in to see us at one of the venues below, fill in an online referral form or use our chat service on this page.
You can also find useful information on our Frequently Asked Questions page
Venues & Opening Hours:
Support can be accessed through dropping in at one of our outlets or chatting to us online:-
Langsdale Street, L3 8DT
Monday to Saturday, 9am - 5pm
Online Chat Service
Monday to Thursday 12pm-5pm, Friday 12pm-4pm.
Kensington Children's Centre
23 Quorn Street, L7 2QR
Thursday, 9.30am - 2pm
37 – 39 Walton Road, L4 4AD
Tuesday, 9.30am - 1pm
Friday, 9.30am to 1pm
Toxteth Town Hall,
15 High Park St, Toxteth L8 8DX
Friday, 9.30am to 2pm
Additional drop-in venues are provided by Creative Support - North Liverpool
Riverside - South Liverpool
Our Housing Advice and Support service can help with any housing related matter.
This may include:-
Our Hub & Homeless Resolution Service aims to prevent rough sleeping and ensure no new rough sleeper need be out on the street.
The Hub is integral to our commitment to achieving the Always Room Inside Standard. It delivers housing and welfare advice to resolve or prevent homelessness for new clients who are rough sleeping or are at risk of rough sleeping.
The Hub assesses people's housing and support needs, identify suitable accommodation options, undertake homeless prevention work, reconnect people within and outside of the UK where there is accommodation available to them plus a range of other solutions.
We ensure that anyone who is homeless will have somewhere to sleep that night and are offered a long term solution to their homelessness or housing problem.
The Hub is delivered in partnership with The Basement