"My mum was diagnosed with mental health problems when I was 16. I found it hard to cope and would leave home to stay with friends or sleep rough. An outreach worker from the Whitechapel found me, they helped me deal with what was going on at home, they put me in touch with organisations who could help me and my mum. I'll always be grateful for that."
"My name is Keith and I have been in contact with the Whitechapel Centre for the last eighteen months. My first experience with the centre was when I was homeless and sleeping in the city centre. A woman from the Big Issue told me they could help, and arranged for me to attend the day centre on Langsdale St.
The support and kindness I got at the centre was of great help to me at a very difficult and stressful time. The staff were very understanding of my situation, and easy to talk to. The staff helped me get off the streets into a nice hostel almost straight away. I was happy to be off the streets and I started to get help for my mental health problems. The centre also arranged for me to be brought to medical and other appointments regarding housing. I was also put into touch with other agencies that could help me with the situation I was in.
After a few months I was able to move into my own flat, and the Whitechapel centre helped me any way it could to make that move. I was accepted onto the Whitechapel resettlement programme which helped me make the move from the hostel to my permanent address. I was helped by my support worker Gary in arranging my flat and his assistance has been most helpful in making everything run as smoothly as possible. Without the help and support of Gary and his team I would have been still on the streets and for want of a better word 'lost'.
The Whitechapel team makes a real difference to people like me who would otherwise be forgotten about. I cannot thank them enough for all the support they gave, and continue to give to me."
"I suppose I'm not what you would consider homeless, I live in sheltered accommodation and am a widow. I didn't really notice but I became quite withdrawn over the years.
Meeting Whitechapel through the floating support programme helped me to re-discover myself and regain the confidence I'd lost. I'm involved more around my building and I'm much happier. I know, if I need them, I can rely on Whitechapel."
"A lot of bad things happened to me very quickly and I found myself without a house or a home. I was put onto the Whitechapel, I resisted at first because I didn't think I fitted the profile of what a homeless person should be - although I was without a home. It was a revelation, the people they work with and the things they do. My life has turned around since them, but I doubt it would have without their help and support."