Big thanks to our fantastic staff team for helping us achieve Investors in People Gold in our recent assessment. The Whitechapel Centre have been IiP accredited since 2010 but only 17% of accredited organisations achieve the Gold Standard so we are really proud to once again be accredited at this level.
Known all over the world, Investors in People (IiP) accreditation is granted to organisations that demonstrate a clear alignment between business strategy and people strategies. The IiP assessment framework provides a clear benchmark against the very best performing companies, with a full staff survey and in-depth employee interviews against key performance indicators combining to not only ‘score’ our performance, but also to drive improvement into the future.
From support workers, administrators, retail and fundraisers, managers, senior managers, - our assessment illustrated our people’s unwavering passion and dedication towards delivering successful outcomes for our clients and their huge commitment to our core values which are that we are Passionate, Inclusive, Dedicated, Community-driven, Innovative and Enabling. More than this, being benchmarked against an external framework offers all our stakeholders reassurance that The Whitechapel Centre is on a journey of continuous improvement towards our Vision to be an excellent, high profile independent local charity working in partnership to see an end to homelessness, social exclusion and housing poverty in our communities.
For the last 7 years we have had a member of our outreach team based at the Royal Liverpool Hospital but last September, Liverpool, along with 17 other areas, was funded by the Department of Health & Social Care for a one year pilot to provide Hospital Inreach across the city. The new team includes a GP, nurse practitioners, a care provider and homelessness support workers. We work across 7 hospital sites across the city and aim to work with clients who would otherwise be homeless when they are discharged from hospital. We advocate on behalf of our clients, ensuring appropriate accommodation and support is in place before they leave hospital.
Some clients are already known to us and are living in hostels or on the street. However others may have been accommodated but unable to return to their home because it is no longer suitable or accessible. Once we receive a referral the team will work with case work managers, ward managers, social workers, Housing Options, safeguarding and any other professionals involved to agree the plan for discharge accommodation and the support that maybe required. Our staff will provide up to six weeks support once the client has been discharged to ensure what is in place is fit for purpose and all elements of their care is co-ordinated. We will also supply clients with practical items such as clothing, toiletries and mobile phones so appointments can be booked and family can call.
The service is not only providing care and support to the clients, but is also benefiting the hospitls. Patients who are homeless in hospital are more than twice as likely to be readmitted to hospital in an emergency, compared to patients with housing. The project is reducing returns to hospital, reducing the average length of stay and delays in discharge. All partners in the pilot scheme work closely together, with a weekly case review meeting and a daily handover. In the first 4 months of the service we have provided support to 119 people. One of these, was Harry:
After only 4 or 5 weeks they had secured me a lovely 1 bed flat. They also allocated me a support worker to help me move and settle in as I still struggle with my injuries and also a welfare officer to ensure I claim the right benefits.
I honestly don't know how I would have got through this without their help and would like to thank everyone at the centre for their support. They do amazing work and always with a smile on their faces. Particular thanks to Stephen, Rob, Dave, Michelle, Maureen, Russell and John as they have been looking after me personally but the whole team have my eternal gratitude.
Part of their vision is to help people find a route out of homelessness, maintain a home and achieve their individual potential. They have, without a doubt, helped me with the first 2 objectives and I know they will continue to support me and help me achieve my potential once I am fit again. I plan to offer my time to the centre either as a volunteer or as a staff member as soon as I am able.
Thanks again guys. You really are all superstars.
Our partners in the Hospital Inreach Service are Brownlow Group Practice, YMCA, We Are With You, Care and Connections, Merseycare HOTS team and the NHS.
The Whitechapel Centre’s Children and Young Persons Project works with children who are living with their families, experiencing homelessness and are being supported by the charity. In the last year we worked with 129 children, from birth to age 18.
While our family centres provide a safe, stable place to stay much of the support provided focuses on the parent’s circumstances. We saw the need for specific, specialist support for the children and young people and developed the project with funding from Children In Need. The effect of homelessness on children can sometimes be overlooked, but we know it can limit their opportunities to just be a child and live in a world where they have stability, routine, are carefree and able to grow, develop and have hope for the future.
All the children have experienced homelessness which can affect their well-being, resulting in a lack of self-esteem and confidence, stress, instability and loss of friends. Many of the children have had their education disrupted as a result of upheaval. Some have had difficult, traumatic experiences including domestic abuse, violence, arson, criminal activity of a family member, having a parent who has mental health and or substance misuse issues, death of a loved one as well as the children of refugee families who have witnessed war and destruction.
Our key areas of support are education and development, health and wellbeing; and involvement in meaningful activities within the community. We ensure children are in education, attend school regularly and receiving the right support for their needs. We organise regular group and individual activities to promote wellbeing, including yoga and mindfulness, drama and dance and interactive play. We also help children reconnect with old friends make new friends and join activities and groups local to them.
Many of the children are on a journey dealing with past and present experiences and struggling to find ways to express themselves. These experiences can influence the ways in which the child develops. We do a lot of work with understanding Adverse Childhood Experience (ACE) and how the child that presents today can be struggling in their environment. We ask “What has happened to you” rather than “What is wrong with you” and we give children the tools and strategies to help cope with their situation and most importantly enjoy their childhoods.
Liverpool charity, The Whitechapel Centre, has announced that their main fundraising event, the Liverpool Sleepout, has been cancelled for a second year. Instead, supporters are invited to take part in a “Sleepout at Home” sponsored event.
Hettie Miles, fundraiser at the charity explains more, “Last year’s event was cancelled because of COVID and this year there is building work taking place at the venue, St James’s in the City Church. We’re very disappointed that we’re unable to hold our main fundraising event but we hope people will still support us by creating their own Sleepout At Home – in the living room, garden or balcony – anywhere but your bed.”
The Liverpool Sleepout has been taking place annually since 2014, with hundreds of people taking part and raising thousands of pounds to help the charity support people who are homeless in the city. This year’s Sleepout at Home takes place on the weekend of 8th - 10th October and Sunday 10th October marks World Homeless Day, an annual day to raise awareness of homelessness
Hettie continues, “The pandemic has meant we have had to cancel events and this has had a dramatic affect on our fundraising. Although we can’t hold the Liverpool Sleepout this year there are still plenty of ways to support the charity and we’ve already got lots of events planned for 2022.”
To take part in Sleepout at Home sign up for free here
People left homeless during the pandemic are being given the chance to get back into a home of their own thanks to a partnership between ForHousing, Knowsley Council and homeless charities in the area.
The scheme is providing homeless people with fully furnished shared accommodation with wifi, and access to support including advice around debt, money management and welfare benefits and help with addiction and wellbeing issues.
ForHousing has teamed up with The Whitechapel Centre, a homeless and housing charity for the Liverpool Region, and Knowsley Council’s Housing Solutions Service to run the project.
It gives people the chance to learn how to live independently before moving on to a permanent home of their own. Staff get to know each person as an individual and assess what their support needs are, before working with them to put a support plan together that addresses the barriers that have stopped them getting a home.
One of the first tenants in the scheme is Stephen, 42,who found himself homeless after coming out of prison during lockdown last year.
“I’ve had a second chance at life and I couldn’t have done it without the help I’ve had from the ForHousing team,” he said. “The accommodation here is spotless, the local area is great and I’m so thankful for the opportunity. Otherwise I’d be back on the streets. I’m doing Zoom classes that are really helping with my recovery from addiction and I have wifi I can use in the flat to make that really easy. Now I can see light at the end of the tunnel and I’m feeling more positive. Being here has really changed my life and the support from ForHousing has been amazing. They have done so much to help me. I had to self-isolate when I got COVID a while ago and they brought me food parcels. I know if I need something I can just ask.”
Toni Morgan, city region assertive outreach manager at the Whitechapel Centre said: "The pilot project with ForHousing has been a brilliant scheme to get people who are homeless in Knowsley into high quality supported shared accommodation. The quality and finish of the flats is to an extremely high standard and the ongoing support and service from Whitechapel and the TESS team at ForHousing means clients feel settled in their new homes, with several commenting that the scheme has changed their life. It is an amazing project to be a part of and just shows how partnership working between organisations can make all the difference."
The ForHousing team work with Knowsley Council and the Whitechapel Centre to identify people with a local connection to Knowsley in need of the accommodation and to match up the right people to live together, considering their backgrounds.
The tenants then work their way through a 10-point ‘resettlement passport’ which helps them deal with budgeting, paying bills, shopping, cooking and avoiding future debt problems.
Charlie Bernard, Tenancy Support and Sustainment Manager, said: “ForHousing is passionate about tackling homelessness and believes that everyone deserves a second chance and a place to call home. It’s great to be working in partnership with Knowsley Council and the Whitechapel Centre on this pilot project which is providing greatly needed accommodation and support. We’re focused on empowering people to make their own decisions by working with them to put an individual support plan in place to help them build a brighter future.”
Cllr Tony Brennan, Cabinet Member for Regeneration and Economic Development, said “There are many reasons why someone finds themselves homeless, but with the right support, they can go on to secure their own accommodation and live independently. I’m delighted to support this innovative project, helping residents to turn their lives around. It really is a great example of Knowsley Better Together in action – people and organisations coming together for the benefit of the borough and our residents.”
Our Children and Young person worker has been planning a meaningful activity for a number of our young people since 2019. Unfortunately our trip was delayed due to COVID but it finally took place recently at Barnstondale Adventure and Activity Centre on the Wirral.
All the young people that attended had a wonderful time, taking part in activities and new experiences, making new friends and building their confidence and self esteem.
Some of the activities they took part including driving a 4x4 through the woods and spotting various animals, archery, football, climbing wall and abseiling, gathering wood to build a campfire with a flint, feeding the pigs and relaxing in the sensory space.
During their down time they relaxed around the campfire and chilled as a group whilst eating a well earned meal then went off to sleep in the luxurious log cabins. This was a unique experience that was thoroughly enjoyed by everybody, including our very own Sue (Children and Young person worker) who also took part in the activities with the young people.
We’re fortunate to get a lot of support from local businesses, many of whom send their employees out for a corporate volunteering day - but for some employees, one day of volunteering just isn’t enough! We spoke to one of our volunteer drivers (and all-round superstar!) Cath to find out how she got involved with volunteering through her employer:
How did you first get involved with The Whitechapel Centre?
I was the CSR co-ordinator at my previous employment and it was part of my role to get involved with the local community. We are given 1 day per year to use our CSR helping local charity’s and the local community. I found out from the building reception I worked in that they took part in a 2 week CSR project that they helped out at The Whitechapel Centre with preparing and serving breakfasts for the service users. I thought this would be perfect for our office. I arranged with David, the Volunteer Manager, a 3 week rota of helping out at The Whitechapel Centre with the breakfasts. Given the volume of staff available we were also able to help out with sorting the donations out, clothes for the service users and clothes for resale at the shop.
What made you come back?
I came back as I really enjoyed the clothes sorting, and the energy and passion that David had, got me hooked. I reduced my 5 day week to a 4 day week so I could stay involved. I come to the centre as much as I can and enjoy engaging with the service users.
How has your employer supported your volunteering?
My employer supported me by allowing me to reduce my working week.
What’s your favourite thing about volunteering?
I love the interaction with the Whitechapel employees and their energy and positivity, I enjoy working with the other volunteers and I enjoy my missions and work at Blackstock street.
Do you have any advice for other people that might want to get their employer involved in volunteering?
I would definitely recommend volunteering at The Whitechapel Centre, if you have spare time then get your name down for volunteering, the volunteers and staff make you feel very welcome and part of the team, and it’s a wonderful feeling being part of it.
When starting up a business most people think of licenses, business rates, taxes, and insurance. However, Lindsay Kirkcaldy isn’t most people! Before she launched Isaac’s Bazaar she got in touch with us to find out the best way she could support homeless people in Liverpool with her new business. We met in a coffee shop at the start of the year and while I would happily have sat and spoke to Lindsay forever, she never would have got around to launching her exciting new business if I kept her there. A few months and one global pandemic later, Isaac’s Bazaar was officially born…
Julianna: Tell us a bit about the business and what you do!
Lindsay: My business is Isaac’s Bazaar, an online shop specialising in creating unique furnishings and art for your home. Everything I offer is inspired by music, exclusively designed (by me!) and handmade in the UK. Alongside the products I’ve made for my shop, my concept is to enable my customers to celebrate the soundtrack of their lives in their homes and create their own future heirloom furniture – kind of like your own personal memorabilia inspired by the most important music from your life – with my bespoke design and upholstery service.
Julianna: Why did you go for the name ‘Isaac’s Bazaar’?
Lindsay: It was after having my son (Isaac) that I sought a new career and creative outlet and retrained in upholstery, so it only seems right to name the business after him! The “bazaar” part is because I didn’t want to just be tied to one product or service – I love upholstering and upcycling pieces that we’re otherwise headed for landfill and giving old family heirlooms a new lease of life, but also enjoy creating new pieces, cushions and art prints and I’ve got lots of plans for a variety of products to showcase my designs in the future. And bazaar just sounded more interesting than shop or market!
Julianna: What made you choose The Whitechapel Centre? And why is it important to you?
Lindsay: In this day and age, living in a wealthy country there should be absolutely no reason for anyone to be without a home or food. I’ve felt sickened when I’ve personally witnessed the way that some of the most vulnerable people can be treated by members of the general public on street. For the most part it’s sheer luck of the circumstances you’re born in to that means you can have and keep a home. The job insecurity and austerity measures of recent years have highlighted how easily life can become very difficult very quickly, and there’s nothing quite like a global pandemic that impacts everything to shine a spotlight on how precarious all of our current circumstances are.
When I decided to retrain and set up my business I had two objectives – to make beautiful things and to use my skills to try to do some good. Given that my products and services are centred on homewares, there seems a nice synergy in using that platform to support a homeless charity. Being from Liverpool, it’s the staff and volunteers of The Whitechapel Centre that I have seen doing the good work on the streets, so I’ve always known that’s where I wanted to focus my charitable efforts. In fact, I reached out before I’d even completed my training so I could build it in from the start! Now more than ever I think we really need some kindness and to take care of each other.
Merseyside waste management company Gaskells Waste Services is supporting homelessness charity The Whitechapel Centre by donning some fab and funky socks to take part in the charity’s Socktober Campaign.
The Socktober campaign encourages individuals, businesses and schools to wear some funky and fabulous socks on a day in October and make a donation to the charity. The Whitechapel Centre gives out over 7,000 pairs of socks each year to those in need and it’s an item that is rarely donated in new condition.
The Bootle-based waste management company has worked in partnership with The Whitechapel Centre for several years, supporting them financially and also helping to raise awareness of the dangers of rough sleepers taking refuge in commercial bins. Gaskells’ main truck on the Liverpool route is branded with The Whitechapel Centre’s logo and phone number and all their commercial bins have stickers warning of the dangers of sleeping in bins, along with the contact details for The Whitechapel Centre.
Gaskells also actively fundraises for The Whitechapel Centre in some pretty weird and wacky ways! In the past they’ve hosted a pie-off, as well as a bin truck pull - so Socktober is right up their street and it allows all the staff to get involved.
Julianna Petkovic, fundraiser for The Whitechapel Centre said: “The Whitechapel Centre is delighted that Gaskells are taking part in our Socktober campaign! The Whitechapel Centre and Gaskells have a fantastic partnership and we have been working closely together to raise awareness and fundraise for the last few years. Teams from Gaskells have consistently taken part in lots of our events, that unfortunately due to Covid-19 can’t run as normal this year. So it’s great they are on board to have a socktastic time.”
Claire Hannah from Gaskells Marketing team said “Homelessness is an issue which is very close to our hearts as our drivers see people sleeping on the streets every single day. We’ve been working with The Whitechapel Centre for the past few years as we’ve seen first hand the work they do for homeless people across Liverpool, which is invaluable. The whole team at Gaskells really enjoys taking part in their events, so Socktober is brilliant, because all our staff can get involved, whether it’s our drivers who are out and about, our teams in the office, or even colleagues who will be having virtual meetings too! We’re all really looking forward to it and would urge as many businesses as possible to sign up and raise money for such a worthwhile cause”.
Post by Julianna
After a few months on furlough I returned to The Whitechapel Centre as their Corporate Fundraiser, raring to go and eager to speak to my colleagues about the amazing work they had been doing (and continue to do!). The name of one company kept cropping up – My Fresh Box. At the start of lockdown their founder, Alex Head, reached out to us and very kindly offered their support with a donation of 50 fresh, tasty, and healthy meals per week – that’s 2,600 meals in a year! We’ve had incredible feedback from our clients about how tasty the My Fresh Box meals are and so I was keen to speak to Alex and find out more about him, his fantastic business, and his motivation for reaching out:
Julianna: Tell us a bit about yourself/your background.
Alex: I’m Alex, the owner and founder of My Fresh Box. Before starting this up, I was a chef for 12 years up and down the country working in Michelin star, then Rosette restaurants. I then decided to open up MFB in 2018 following a similar role I was doing for a few friends of mine. I enjoy football, boxing, running and spending time with my family, nothing out of the ordinary really but keeping fit has definitely been a passion of mine.
Julianna: What made you start up My Fresh Box? Alex: I was quite ill in the summer of 2017, dropping weight down to just under 8 stone. I then started training with a PT who advised I got my nutrition on track (being a chef funnily enough hindered this due to the long and high demanding workload and long hours). I then saw my PT was using a meal prep company who weren’t really providing him with a very good quality of meals, so I just thought that I could do it for him, probably saving him money and giving him better dishes. So I started doing this for him and then a few of his fellow gym PTs also asked for some. This just sort of snowballed from there really, fast forward two years and we’re delivering to all over the UK and rapidly expanding month by month.
Julianna: Why did you choose to support The Whitechapel Centre?
Alex: Homelessness in Liverpool has always been something that troubles me, a few years back in a restaurant, myself and a few of the kitchen staff spent our night off preparing and cooking Christmas dinners for some of the rough sleepers in the city centre. Upon realising we were getting a bit of food waste in the kitchen at MFB, me and the staff decided to utilise it in a better way than eating it ourselves or simply throwing it out. We then got in touch with the guys down in The Whitechapel Centre and came up with a solution of 50 meals per week and it’s going great so far. It really does feel amazing to receive the feedback from the guys at the charity and hear about what a positive impact it’s having on the lives of some of those they help out.
Julianna: How are you partnering with The Whitechapel Centre?
Alex: We’re donating meals twice a week to them, as well as trying to raise some awareness with our social media posts and stories. Whilst chatting to the team, they mentioned donations have dropped this year due to Covid-19, and a lot of corporate events and fundraisers have been cancelled which unfortunately has really affected The Whitechapel Centre and their income. I’ve decided to raise money myself by running a full marathon with my little sister on the Saturday 24th October, I hope this will help to contribute towards what they need.
Julianna: Is this your first marathon? Why did you choose to do a marathon?
Alex: Yes, this is my first full marathon, although I ran the Liverpool half marathon a couple of years ago. I’ve always enjoyed running, and obviously a marathon is a massive task but I think pushing myself to that limit will hopefully make people aware of the commitment everyone involved with the charity puts in and encourage them to donate to this amazing cause.
Julianna: What will you be eating to fuel your training?
Alex: Luckily enough I own a meal prep company so mostly the meals from My Fresh Box, consisting of plenty of carbs for the first few weeks of training to keep my energy up, but then try and cut a bit of weight a few weeks beforehand so I’ll then follow a low calorie diet. I train in the gym three times a week and I am running two to three times a week, plus working seven days a week so I need plenty of energy. I really am quite lucky in the sense that I have access to high quality food, and I know for a fact that the meals I’ll be having are brilliant, and not just processed food you get with a lot of other meal prep companies.
Julianna: How can people help?
Alex: At the moment, donating to the page and sharing it across your social channels would be a great help. Closer to the time we’ll probably be looking for some volunteers to hand out water and food gels to us whilst were running and give us plenty of support on our route. We’re hoping to set up a big finish line at The Whitechapel Centre so any support is greatly appreciated. However, this isn’t just a one-time thing and any support for the charity in the long run would be brilliant and greatly appreciated.
To support Alex with his marathon fundraising efforts, please visit, share and donate: https://www.justgiving.com/fundraising/alex-head5
For more information on My Fresh Box and their delightfully tasty, healthy meals, check out their website: https://www.my-fresh-box.co.uk/
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