Changes to our services & information on how you can help
Now, more than ever, people who are homeless need our help.
The Whitechapel Centre remains open during the outbreak of COVID–19 to ensure that people who are homeless, or at risk of homelessness, can get into accommodation and be supported to remain healthy. As other services across the country have had to close, we have worked to adapt our services so that we can stay open and meet the needs of people who need it most.
Labre House night shelter and our Day Centre Services at Langsdale Street have changed and have moved. We have worked tirelessly to move all rough sleepers into appropriate, self-contained accommodation. Staff from Labre House and the Enablement Centre are now based at the new venue, providing on-site support 24/7 to ensure our clients can sustain the accommodation and receive the services they need to remain healthy. This means we have moved all food, advice and related services into the new accommodation provision – delivering services at the new point of need and keeping people safe and well.
From today, Thursday 2nd April, both Labre House and Langsdale Street day centre buildings will be closed.
With significant changes to services we have recognised that there is a need to ensure a coordinated access route into accommodation for new people who find themselves homeless from now on. Any Liverpool resident who becomes homeless will be able to access services via the Liverpool City Council’s Housing Options Service by calling 0151 233 3800 (Freephone 0800 731 6844) or online via: https://liverpool.gov.uk/housing/homeless-or-at-risk/housing-options-referral/ Click here to download an update from Liverpool City Council
Our outreach and other services for rough sleepers remain operating as normal. If you are concerned about someone who is sleeping rough please contact us on 0300 123 2041 (24 hours, low cost from a mobile).
All of our supported accommodation-based services remain open as normal for clients but non-essential visits are not allowed.
If you are concerned about your housing situation or are at risk of homelessness you can contact us for advice, Monday to Friday 9am to 4pm by calling 0151 207 7617 or online chat here on our website homepage.
Sadly, we have had to cancel many fundraising events, including the Liverpool Cathedral Sleepout in May. Our charity shops are also closed and unable to receive donations. As demand for our services increases, our fundraising and donations are decreasing.
If you can, please support us - your money will help provide essential items for clients, ensuring they can stay indoors and keep safe.
More than 60 rough sleepers and homeless people have been moved out of Liverpool City Council’s Labre House night hub to alternative accommodation due to the coronavirus outbreak.
Whitechapel Centre staff from across the project worked throughout the weekend to ensure that the majority of people currently using the Camden Street shelter were helped to relocate into more appropriate accommodation.
The team also prepared food parcels for everyone leaving Labre House over the weekend to ensure they had something to eat when they entered their new accommodation.
Labre House can accommodate up to 90 rough sleepers per night but its communal meeting and sleeping areas now make it unsuitable for use during the Covid-19 outbreak.
The council and its partners have been offered the use of more than 100 single occupancy aparthotels and 50 more for family groups across the city during the crisis. Those who remain at Labre House are service-users who require more complex support packages, which means aparthotel accommodation would be unsuitable. Meanwhile, the number of people continuing to sleep rough has fallen drastically, with just three people seen sleeping on the streets on Sunday night.
Outreach workers from The Whitechapel Centre are continuing their regular city centre rounds, speaking to those who remain outside and encouraging them to accept help. The drive to relocate all the service-users from Labre House will continue at a pace this week. But workers say that some service-users, even those who have been found accommodation, may still be coming out onto the streets of Liverpool to beg.
Liverpool City Council’s Cabinet Member for Housing, Cllr Lynnie Hinnigan, said: “Liverpool has moved quickly to support its vulnerable, homeless and rough sleeping community during this difficult time.
“We have been overwhelmed by the offers of support we have received from the city’s hotel sector and we still have offers coming in. It illustrates how the people of this city are more than willing to stand shoulder-to-shoulder with those in most need of help.”
“The challenge for us now is to accommodate those people with complex needs, which we are hoping to do through our existing network of temporary accommodation.”
Cllr Hinnigan added: “Whilst we have seen a decrease in the number of people sleeping rough as more accept the support that is being offered, there are still some who are refusing our help and those who come onto the streets to beg.
“However, we will continue to work with them to ensure that everyone has the support they need.”
Whitechapel Centre Chief Executive David Carter said: “Our staff and volunteers have been amazing. They worked tirelessly over the weekend to settle people into their new accommodation and make sure they have everything they need, including toiletries, food and essentials. But this is just the start, our team will be on site 24 hours a day to provide intensive support to enable to people to stay indoors and stay safe. We will also be supporting clients throughout the city who are self-isolating with regular welfare calls and distributing regular food parcels.”
• If people have concerns about someone sleeping rough on the streets of Liverpool, they can call the Always Room Inside helpline: 0300 123 2041.