However, our service users’ situations are as complex and unique as the people themselves. For some, they are ready to accept the support they need and come to one of our centres on the first day we meet them. But, for many others it may take days, weeks or even months before they feel they can trust anyone. Often, there are no quick fixes and it takes time to build up the good relationship that’s needed to help them.
What you can be assured of is that the The Whitechapel Centre will be using our decades of experience and insight to engage with that person each step of their journey, from the moment they are at risk of homelessness, for as long as it takes.
We won’t give up on anyone - when they are ready to accept assistance, we’ll be ready to offer tailored and effective support.
For this reason, The Whitechapel Centre have a highly experienced Street Outreach Team who go out each day to talk to those people who are on the street but aren’t ready to come inside yet. Slowly they build a relationship with these rough sleepers by making sure they’re OK each day, encouraging them to visit one of our centres - even just to have a shower, to wash clothes and have some food – and by offering other vital services and support when they can see they need them.
Over time many of these rough sleepers will develop enough trust to make their first step towards rehousing and an independent future away from the streets.
If you're concerned about someone on the street then please call the 24hr helpline on 0300 123 2041 (low-cost number) which will enable us to send out Street Outreach Team to offer the support they need as soon as possible.